It's very easy, you just have to contact us by clicking on the contact tab to let us know your wish to be contacted or even simpler to call us at 09 67 01 50 33.
How do I contact you ?
We can be reached Monday to Friday from 9am to 8pm and Saturday from 10am to 6pm. You can contact us on these numbers or leave us a message and we will deal with your request as soon as we get back! - By email [email protected] - By phone at 09 67 01 50 33
How does the first meeting work ?
We will be happy to come and meet you free of charge to explain how we work and get to know you. We will take advantage of this free time to visit your apartment and collect all the information necessary to receive your travellers. Necessary key sets: 2 (1 set for your travellers - 1 set for us, in case of loss by your guests)..
How do I contact the travellers ?
By mail and phone. We exchange directly online with your hosts to answer all their questions. You will also have visibility on these exchanges and the profile of your future travellers.
Does the concierge make an inventory of fixtures at the time of departure?
Yes, your concierge will conduct a walk-through and check the general condition of your furniture and appliances. During the check-out, your concierge will check that your apartment has not suffered any apparent damage. If no arrivals are expected on the day, the concierge will proceed to close the windows, turn off the lights and heating, and completely close your apartment. Attention: The concierge cannot be held responsible for any damage or loss. Translated with www.DeepL.com/Translator (free version)
Do you have complete formulas?
Of course, we offer 3 packs: classic, comfort and prestige - Classic Pack includes: Welcome + departure + cleaning (a welcome basket is offered to your travellers) - Comfort Pack includes: Welcome + departure + cleaning + household linen (a welcome basket is offered to your travellers) - Prestige Pack includes: Welcome + departure + cleaning + household linen + management of your ads (a welcome basket is offered to your travellers)
What's included in a linen set ?
Your laundry is washed, dried and ironed by our dedicated caretaker. Your set includes : - 1 fitted sheet - 1 duvet cover - 2 pillowcases - 2 large towels - 2 small towels - 1 bath mat - 1 tea towel
How do I know if everything is going well?
After each intervention, your concierge sends you a report by e-mail to keep you informed, give you the impressions of your travellers and in case of breakage, your concierge will make a report by taking pictures..
And for the payment, how does that work?
According to your preferences, we leave you free to pay by bank transfer, cheque or cash..
What are your cancellation conditions?
You can cancel a service up to 24 hours prior to the start of the service at no charge. !
How do I reserve ?